FAQs

What is your return policy?
All sales are final. We do not accept returns or exchanges once an order has been placed.

Can I cancel my order?
Once your order is placed, we're unable to make any changes, including cancellations.

I ordered the wrong size, can I change it?
We're unable to modify an order after it's placed. Please double-check sizing on the product page before checking out.

Can I change my shipping address after ordering?
Once an order is placed, we can't edit its details on our end. Please reach out to your shipping carrier directly with any delivery questions.

How long does shipping take?
Processing and estimated delivery times are shown at checkout and confirmed in your order email.

How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address.

How can I track my order?
You'll receive a shipping confirmation email with tracking details as soon as your order ships. Creating an account with the same email used at checkout also lets you view your order history anytime.

How do I know when new drops go live?
Sign up for SMS alerts at the bottom of the site to be notified the moment new items go live.

Do you ship internationally?
Yes. Shipping cost and delivery time vary depending on your destination.

Where can I find sizing information?
Sizing details are listed on each product page while the item is in stock.

What if my question isn't answered here?
Email us anytime at nvrnau@gmail.com and we'll get back to you as soon as we can. If your question is about an existing order, please include your order number.